Digital Banking: FinTech Innovations, Digital Transition and Mobile Money

Tuesday, November 7

09.00 - 09.30 Welcome, Introduction and Warm-up

09.30 - 10.15 Definition and History

  • The FinTech Revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention
  • 2008 - The Igniting Force: How the crisis catalysed innovation, how ICT is acting as a GPT (General Purpose Technology)
  • The Digital Transition Project: Why even the best banks struggle becoming digitally native? The Red Queen Effect, Information Cascades, MNOs: ways some telecom companies got it right

10.30 - 12.00 The Future of Banking

  • How Banks will Look Like in 2025: The Internet of Things, The Branch-Network Reimagined, From Brick to Clicks
  • How New Risks Evolve in Banking: Information-security, New Solutions in Risk-Management
  • New Banks: How Challenger Banks, Neo-Banks, Digital-Only Banks, Smartphone-Only-Banks can reach economy of scale
  • Case Studies: Moven from New York, Atom Bank from Durham

12.00 - 13.00 Lunch

13.00 - 14.45 How to React to FinTech?

  • Defense & Offense: Evolution and revolution within banking
  • Communication vs Organization: Innovative image versus Vertical Silos, Incubators, Accelerators, Labs
  • Venture Capital: How can vs how should banks invest into FinTech
  • The New Face of Competition: Co-opetition, Frenemies
  • Group Exercise: The Venture Capital Role-Play

15.00 - 17.00 Digital Channels

  • Social Media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube
  • Smartphone: the tool of aggregation in and beyond finance
  • Branch and ATM: The branch of the future or The future of the branch, Directions in ATM Innovation, Video banking
  • Future: Smartwatch, Wearables, Hyper-connectivity, IoT (Internet of Things), Roboadvisors, AI (Artificial Intelligence)
  • Case Studies: 4x from London, Q from Singapore, NAO from Tokyo, Kiwi Bank from New Zealand, Barclays Bank from London

Wednesday, November 8

09.00 - 09.30 Refreshing Day One and Warmup

09.30 - 10.45 Digital Products

  • Crowdsourcing: Digital products developed through digital channels
  • Digital Market-Research: Virtual Focus Groups, Social-Listening, Research Gamification, Natural Language Robots
  • Product Development Best Practices: Time Horizons vs Vertical Silos, Big Data in Product Development, The 4 P(s) of Product Development
  • Case Studies: Westpac from Australia, ICICI Bank from India
  • Group Exercise: The Crowdsourcing Brainstorm

11.00 - 12.00 Digital Identity The Missing Piece of the Puzzle

  • Onboarding: Why the lack of digital identity hurts banks
  • AML and KYC: Is this really an issue
  • Biometrics: The technical solution is more than ready, the question is not 'if', but 'when' and 'which version'
  • Digital Signature and the Paperless Bank: Dream or reality, Cost-cutting versus Quality of Service
  • Case Studies: Estonia and the E-Stonia Project

12.00 - 13.00 Lunch

13.00 - 14.45 Payments: Innovation-Arena with High Visibility

  • M-Pesa: Digital payments and Financial inclusion; But how did it all get started
  • Remittances: How the cash-cow of western banks is being taken away, How do banks react
  • ApplePay: better to be prepared; the future of plastics is in danger
  • Case Studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin, Loop Pay and Samsung Pay, Amazon Go
  • Group Exercise: The Client-Segment Simulation Roleplay

15.00 - 16.20 Summary

  • Concepts
  • Tools
  • Trends
  • 'To-Do's
  • Resources

Evaluation and Termination of the Seminar

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