Reputational Risk Management

Duration:
2 days
Location:
Prague, NH Hotel Prague
  • Sources of Reputational Risk
  • Regulators View of Reputational Risk
  • The Relationship to the ICAAP
  • Managing Reputational Risk
  • Reputational Risk Framework
  • Event Management and Monitoring
  • Governance, Risk and Compliance
Course Description
This two day programme examines reputational risk and considers the key issues relating to management and measurement. It considers what impacts reputational risk and how this should be managed in practice. Using real life examples, delegates will consider what reputational risk really means to their firm and the approach to risk management that should be adopted.

Learning Objectives
At the end of this training event delegates will be able to:
  • Understand the key issues relating to reputational risk
  • Appreciate how reputational risk can be managed and measured
  • Learn from events which have damaged the reputation of other firms

Methodology
Intensive use of case studies in a seminar format or, for larger groups, break-out teams and some lecture classroom-style.

Who Should Attend
  • Board and C-suite management
  • Heads of risk, audit and operations
  • Risk, audit and compliance professionals
  • Operational risk managers
  • Internal and external auditors
  • IT and operations professionals
  • Regulators and supervisory professionals

09.00 - 09.15 Welcome and Introduction

09.15 - 12.00

Session 1: Defining Reputational Risk

  • What is your reputation?
  • What does it mean to your Board?
  • Do all staff appreciate the importance of reputation?
  • Who manages reputation?
  • Risk appetite
    • Case study: examining a bank’s risk appetite
    • How should risk appetite drive reputational risk management?

Session 2: The Regulatory Environment

  • The regulators view of reputational risk
  • How do they expect it to be managed?
  • The relationship to the ICAAP

12.00 - 13.00 Lunch

13.00 - 16.30

Session 3: Managing Reputational Risk

  • Where to start – defining reputational risk and what it really means in your organisation
  • Objectives of reputational risk management
  • Relationship between reputational risk and other risk types
  • What falls under reputational risk management?
  • Where does reputational risk management fit in an organisation?
  • Mitigating reputational risk
    • Policies
    • Mitigation techniques
    • The challenges of implementing effective controls
  • Key steps to successful implementation
  • Monitoring and reporting

Session 4: The Reputational Risk Framework

  • What is a reputational risk framework
  • Implementing the framework
    • Approaches
    • Key steps
    • Challenges and success factors
  • Advantages of adopting a standard framework

Day Two

09.00 - 09.15 Brief recap

09.15 - 12.00

Session 5: What Goes Wrong in Practice?

  • How does a firm lose its reputation?
  • How can it manage the process when something goes wrong?
  • Could reputational issues have been predicted?
  • How can you implement controls to reduce the incidence of reputational events?
  • Can we learn from the mistakes of others?

Session 6: Event management and action monitoring

  • Event Management
  • Event reporting and monitoring
  • Progress monitoring and closing events

12.00 - 13.00 Lunch

13.00 - 16.30

Session 7: Monitoring Reputation

  • What are KRIs?
  • The role and structure of effective KRIs
  • Types of KRIs
  • Surveys
  • Secret shopping

Session 8: Governance and Reputational Risk

  • What is risk governance and corporate governance?
  • The benefits of good governance
  • The external view of Reputation (rating agencies, regulators)
  • Techniques and strategies
  • Building the right culture
  • Governance, Risk and Compliance (GRC)

Evaluation and Termination of the Seminar

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