Frequently asked questions

  1. What is included in the seminar fee?

    The registration fee includes admission to the training, all the training workbooks, lunches and refreshments, certification diploma in English and selected software solutions used at the seminar. The price does not include hotel accommodation. Quoted prices are exclusive of local V.A.T.

  2. How do I know if there are still places available in a course?

    You can anytime contact our sales department and they will inform you about the actual availability.

  3. Do I get from you any confirmation that my registration was successful?

    Once you have registered your contact details to the particular course(s) you will receive a confirmation via e-mail. The confirmation will be sent on the same or maximal the very next working day. If you would not receive the confirmation, please contact us immediately as there must be a mistake in the communication.

  4. Do you offer any discount if there are more people participating from one company?

    A 10 % discount is offered when at least two participants from one company register for a seminar or one participant registers at once for two or more seminars. The discounts do not apply for "bundle" prices,
    as these already represent discounted prices.

  5. When will I get my invoice?

    An invoice for the seminar price will be sent to you no later than 10 working days prior to the beginning of the seminar. Please advise us if you need the invoice earlier.

  6. How can I make the payment?

    Full payment of the invoice must be made before the start of the seminar as a precondition of participation. Please note, that we accept all the payments via bank transfer.

  7. How many people usually participate in one course?

    There are around 15 people in a group, according to the particular seminar. The number of participants is always strictly limited in order to secure an effective and focused learning environment.

  8. What happens if I am registered to a course and I am not able to participate?

    If for whatever reasons you are not able to attend, a substitute delegate may be appointed to participate instead of you. For cancellations received 20 days or more before the beginning of the seminar, a 10 % cancellation fee of the full price will be invoiced i.e. 90 % of the price is refunded. For cancellations received less than 20 days prior to the beginning of the seminar, the full price is payable i.e. no refund will be provided. All cancellations must be in writing.

  9. How often do you repeat the particular course?

    The programme you see in our training calendar is fixed & definitive. If there is a course you are interested in and there is no date specified, please do not hesitate to contact our sales department and they will advise
    you.

  10. Can you book for me an accommodation during the seminar days?

    Accommodation is not a standard part of the seminar! Upon your request, we would be glad to reserve your priority accommodation directly in the particular hotel for a discounted price for our participants.

  11. How do I get to the seminar venue (from the airport, train station, by car)?

    You will receive our hotel arrival guide together with the seminar confirmation.

  12. There is a travel visa requirement between some countries. Can you provide me with letter of invitation to arrange a visa?

    We are not able to advise you on all your individual visa requirements as they are specific for every country. Nevertheless we will supply you official seminar confirmation and stay at your fully assistance. Always remember to have sufficient time between the registration and the seminar as all the visa formalities need some time.

  13. What is a dress code for the seminar?

    Dress code is casual.

  14. Having any other question?

    Contact our hot-line: +420 541 241 553 or send us an e-mail at: moneco@moneco.com


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